Categories conversations

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Amazon staffs are listening to your conversations with Alexa

Thousands of Amazon’s employees are listening to audio clips of Alexa conversations E-commerce leader, Amazon is using its employees to listen to recordings from Alexa-enabled Echo smart speakers in order to improve Alexa’s speech recognition technology, reports Bloomberg, citing seven former employees who worked in Amazon’s voice review program. The […]

Designing conversations for bots and AI

Illustration by Manuja Waldia To advance from thinking machines to feeling machines, designers must understand verbal behavior, embrace the machine, and consider community By now, most designers have either interacted with a chatbot or been asked to create one for a client. We obsess over the details once our bot […]