Categories conversations

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Amazon staffs are listening to your conversations with Alexa

Thousands of Amazon’s employees are listening to audio clips of Alexa conversations E-commerce leader, Amazon is using its employees to listen to recordings from Alexa-enabled Echo smart speakers in order to improve Alexa’s speech recognition technology, reports Bloomberg, citing seven former employees who worked in Amazon’s voice review program. The […]

Designing conversations for bots and AI

Illustration by Manuja Waldia To advance from thinking machines to feeling machines, designers must understand verbal behavior, embrace the machine, and consider community https://medium.com/media/3238d4658e9e2bf09337f60fd488afbd/href By now, most designers have either interacted with a chatbot or been asked to create one for a client. We obsess over the details once our bot […]