There are some core capabilities required for any company that wants to elevate customer journeys and ensure the highest level of customer service/support. According to researchers at Harvard, these interconnected capabilities are Automation: this is the digitization of steps that were previously done manually. It is the ability to turn […]
Categories customer-journey
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The concept of the customer journey, when well understood by a company, enables that company to build and implement a winning strategy around providing great quality customer service. According to HBS, Sungevity has used a customer journey method to rise above the crop of residential solar providers. All based on […]