Categories customer-journey

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What You Need To Create Great Customer Journeys (With Tech).

There are some core capabilities required for any company that wants to elevate customer journeys and ensure the highest level of customer service/support. According to researchers at Harvard, these interconnected capabilities are Automation: this is the digitization of steps that were previously done manually. It is the ability to turn […]

Understanding Your ‘Customer of 1′.

The concept of the customer journey, when well understood by a company, enables that company to build and implement a winning strategy around providing great quality customer service. According to HBS, Sungevity has used a customer journey method to rise above the crop of residential solar providers. All based on […]