Categories customer-support

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How is AI transforming customer support services by providing smart & seamless solutions?

Customers nowadays expect faster, better and smarter support for their queries. According to Gartner, non-voice customer support interactions will rise to about 85% by 2020 from 55% in 2015. More people will seek automated solutions for their queries without human interaction paving way for AI-powered customer support services. Round-the-clock Customer […]

Understanding Your ‘Customer of 1′.

The concept of the customer journey, when well understood by a company, enables that company to build and implement a winning strategy around providing great quality customer service. According to HBS, Sungevity has used a customer journey method to rise above the crop of residential solar providers. All based on […]