User Experience | Copy Paste Programmers

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Hulu UX teardown: 5 user experience fails and how to fix them

Hulu is the first major streaming platform to offer a social watching experience. And with most major league sports now being allowed to resume behind closed doors, Hulu’s combined proposition with ESPN will likely help entertain the service’s 30+ million users over the winter months. But users have a surplus […]

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Conversational analytics are about to change customer experiences forever

Evan Kohn Contributor Share on Twitter A digital marketing and customer experience leader, Evan Kohn is chief business officer at Pypestream, where he created PypePro, an AI onboarding methodology used by Fortune 500 firms. Companies have long relied on web analytics data like click rates, page views and session lengths […]

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Five ways to bring a UX lens to your AI project

Debbie Pope Contributor Debbie Pope (she/her) is senior manager of product at The Trevor Project, the world’s largest suicide prevention and crisis intervention organization for LGBTQ youth. A 2019 Google AI Impact Grantee, the project is building an AI system to identify and prioritize high-risk contacts while simultaneously supporting more […]