FB Messenger Commerce bots and Google Assistant went big, nearly every company released its own bot and Amazon Echo Dot and Google Home Mini became top holiday gifts – chatbots and assistants finally became mainstream in 2017. Perhaps you’ve already used one for getting store hours, fixing your internet or even buying a spare turkey.
Although chatbots made dramatic improvements in NLP, their biggest shortcoming is that they’re still scripted and handcrafted; nothing more than a glorified ’.
As the pace of AI innovation picks up, 2018 will bring a wider adoption of these intelligence capabilities to enable deeper personalized conversationality in chatbots.
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Gurupriyan is a Software Engineer and a technology enthusiast, he’s been working on the field for the last 6 years. Currently focusing on mobile app development and IoT.