Why Chatbots Suck

FB Messenger Commerce bots and Google Assistant went big, nearly every company released its own bot and Amazon Echo Dot and Google Home Mini became top holiday gifts – chatbots and assistants finally became mainstream in 2017. Perhaps you’ve already used one for getting store hours, fixing your internet or even buying a spare turkey.

Although chatbots made dramatic improvements in NLP, their biggest shortcoming is that they’re still scripted and handcrafted; nothing more than a glorified ’.

As the pace of AI innovation picks up, 2018 will bring a wider adoption of these intelligence capabilities to enable deeper personalized conversationality in chatbots.

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Gurupriyan is a Software Engineer and a technology enthusiast, he’s been working on the field for the last 6 years. Currently focusing on mobile app development and IoT.