Categories customer relationship management

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How our SaaS startup improved net revenue retention by more than 30 points in two quarters

Tim Kopp Contributor Share on Twitter Tim Kopp is the chairman and CEO of Terminus, an ABM platform that powers high-performing go-to-market teams. There’s certainly no shortage of SaaS performance metrics leaders focus on. While all SaaS companies do, and must, home in on acquisition metrics, there’s also massive revenue […]

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Extra Crunch Partner Perk: Get 6 months free of Zendesk Support and Sales CRM

We’re excited to announce an update to the Extra Crunch Partner Perk from Zendesk. Starting today, annual and two-year Extra Crunch members that are new to Zendesk, and meet their startup qualifications, can now receive six months of free access to Zendesk’s Sales CRM, in addition to Zendesk Support Suite, […]

The essential revenue software stack

Tim Porter Contributor Share on Twitter Tim Porter is a managing director at Madrona Venture Group and invests in the areas of intelligent applications and SaaS, cloud native software, ML and data analytics and security. Elisa La Cava Contributor Share on Twitter Elisa La Cava is a senior associate at […]

A COVID-19 resilience test for B2B companies

TX Zhuo Contributor TX Zhuo is the managing partner of Fika Ventures, focusing on fintech, enterprise software and marketplace opportunities. More posts by this contributor Discovering that deckhands make great waiters — and why this matters Winning deals as a new venture capital fund Colton Pace Contributor Colton Pace is […]